Warranty

The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only.  Listed guarantee durations are the maximum period covered, and any repairs or replacement orders provided do not re-start the guarantee period.

Once delivery has been accepted, the customer is responsible for cleaning and caring for the furniture. We do not accept responsibility for water marks, stains, or any mould or mildew growth that occurs after the delivery of your furniture and cushions. This includes oil stains on the furniture, and any oil that may transfer from the furniture to the cushion or any other surface.

Our range is designed to withstand UK weather conditions. It may not be suitable for other climates. Cheshire Outdoor living will not be responsible for damage caused by foreign weather conditions if the customer wishes to move furniture out of the UK, or where the product has been altered by a third-party. Fair wear and tear will be excluded from the guarantee.

Each piece of furniture supplied is covered by individual warranty. If warranted, items will be repaired or replaced. Exchange of the entire set is not covered.

In the event of a warranty claim, please email cheshireoutdoorlivingltd@gmail.com :order details, proof of purchase, photographs and a brief explanation. We will endeavour to acknowledge your email within 7 working days and will try to resolve your issue as quickly and effectively as possible. If we no longer stock the furniture, we will recommend that you contact the supplier directly.

Contact Us

If you have any questions about product warranties , please contact us at:

Email: info@cheshireoutdoorliving.com

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